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Launch phase
Bug
Fix
Proactive support to ensure your system runs smoothly as you grow.
Purpose & value
We quickly resolve issues that appear after launch—whether through user reports or backend logs—to maintain reliability, performance and user trust. Fast bug resolution is critical for product adoption and long-term success.
When to use
Our process
01Monitor logs, user feedback and error reports
02Triage and prioritize bugs by severity
03Assign bugs to the right developer and fix
04QA retests resolved issues
05Track and document all fixes
Who’s involved
Quality assurance (QA)DeveloperProject manager or Support coordinator
Deliverables
Updated, stable system post-resolutionActive bug tracker with status updatesQA verification report and fix log
Case study
For several post-launch projects, we set up a formal SLA that defined critical vs. non-critical bugs, with guaranteed resolution windows. This structure allowed our team to respond rapidly, reduce uncertainty and ensure clear expectations with stakeholders.
The service pack
Bug Tracking and Resolution
A structured approach to finding and fixing issues.
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Error Logging and Alert Setup
Know instantly when something goes wrong.
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UAT Issue Resolution
Fix bugs and polish features based on UAT results.
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