Launch phase

TechnicalSupport

Proactive support to ensure your system runs smoothly as you grow.

Purpose & value

We provide ongoing technical support after launch—helping users with questions, small changes or system troubleshooting. Our support team ensures smooth day-to-day usage and fast responses when something unexpected happens.

When to use

“As part of a support retainer or SLA agreement”

“After system go-live”

“During user onboarding or rollout phases”

“As part of a support retainer or SLA agreement”

“After system go-live”

Our process

01Set up preferred support channels (Slack, email, ticket system)

02Log and respond to user questions and issues

03Troubleshoot problems or escalate to developers

04Track all response and resolution times

05Share monthly support reports with key insights

Who’s involved

Support coordinatorDevelopersClient admins or End users

Deliverables

Resolved support tickets or minor bug fixesAccount, permission and access supportMonthly usage and activity reports

Case study

We provided technical support for a fast-growing e-commerce business for 6 months after launch. During that time, we resolved over 100 support tickets and helped the client launch 4 new features based on user feedback and real usage insights.

The service pack

Bug Fixing

Fast responses to any issues post-launch.

See what's inside

System Monitoring and Uptime Tracking

Real-time checks to keep everything running.

See what's inside

Feature Improvement

Iteratively refine your product based on feedback.

See what's inside

Beyond the Labs

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