Launch phase

UATFacilitation

Guiding your team through the testing process and gathering feedback.

Purpose & value

We actively support your team during User Acceptance Testing (UAT), helping users stay on track, log issues correctly and get clarification in real time. This reduces confusion, speeds up feedback and increases the chance of first-round approval.

When to use

“When live support is needed for smooth, productive testing”

“During scheduled UAT sessions with clients or internal teams”

“When multiple testers are involved across departments”

“When live support is needed for smooth, productive testing”

“During scheduled UAT sessions with clients or internal teams”

Our process

01Host a UAT kickoff session (onsite or virtual)

02Provide real-time support via chat or video throughout the session

03Help users log feedback, bugs and improvement suggestions

04Clarify features and expected behaviors during testing

05Compile all feedback into a single, clean report for follow-up

Who’s involved

Project managerQuality assurance (QA) leadClient testersDevelopers

Deliverables

Consolidated UAT feedback reportList of logged bugs with screenshots or videosSign-off checklist for each tester or department

Case study

During UAT for a medical training platform, our live facilitation helped resolve 12 tester issues in real time—reducing confusion, speeding up review and enabling sign-off two days earlier than planned.

The service pack

UAT Preparation

Create test cases so your team can validate features.

See what's inside

UAT Issue Resolution

Fix bugs and polish features based on UAT results.

See what's inside

Technical Support

Continued help as you onboard users or scale up.

See what's inside

Beyond the Labs

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