Launch phase

UserManual

Easy-to-understand guides that help users navigate the system.

Purpose & value

We create clear, role-based user manuals that help people understand how to use your system, complete everyday tasks and troubleshoot common issues—without needing to ask for help. It’s your always-available support layer.

When to use

“For internal SOPs and training documentation”

“Before launch or onboarding new users”

“To reduce support questions with self-service guides”

“For internal SOPs and training documentation”

“Before launch or onboarding new users”

Our process

01Identify all key user flows and system features

02Write step-by-step instructions with screenshots or illustrations

03Organize content by user role, feature or module

04Format the guide in PDF, Notion or printable layout

05Maintain and update the guide after each release

Who’s involved

Project managerQuality assurance (QA)DesignerClient-side approver

Deliverables

User manual (Print-ready or digital)Quick-start guide for new usersSearchable, indexed version (Notion, PDF or HTML)

Case study

We created a complete user manual for a retail platform, helping store staff and support teams onboard quickly. Within the first month, “how do I…” emails dropped by 60%, freeing up internal resources and boosting adoption.

The service pack

User Training Sessions

Teach your team how to use the new system effectively.

See what's inside

Test and Documentation Updates

Keep your product well-documented as it evolves.

See what's inside

Technical Support

Continued help as you onboard users or scale up.

See what's inside

Beyond the Labs

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