Discovery phase
User
Flow diagrams
Visual pathways of how users move through the system. These guide the design and development of logical, user-friendly navigation.
Purpose & value
User flow diagrams are detailed flowcharts that show how users move through your system—including their decisions, actions, and system responses. These flows help the team align on logic before design or development begins.
They're especially useful for understanding complex processes and preventing missed edge cases.
They're especially useful for understanding complex processes and preventing missed edge cases.
When to use
Our process
01Identify key user scenarios
02Map out decision-based flows step-by-step
03Add notes for system actions and expected outcomes
04Review with stakeholders and developers
05Update flows as business logic evolves

Who’s involved
DesignersProject managerDeveloperQuality assurance (QA)
Deliverables
Flowcharts (created in Figma or Miro)Logic documentation or notes
Case study
In the Crime Crushing project, we used flow diagrams to map out complex user paths for different roles in the system—from administrators to field agents. This helped clarify decision logic and ensured all critical actions were accounted for before development began.
The service pack
Functional Specification
Detailed documentation of how your system should behave.
See what's inside
High-Fidelity Wireframes
Screen blueprints that show layout and function without visuals.
See what's inside
User Journey
Visual map of user experience across your product.
See what's inside
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