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Launch phase
Bug
Fix
Proactive support to ensure your system runs smoothly as you grow.
Purpose & value
We quickly resolve issues that appear after launch—whether through user reports or backend logs—to maintain reliability, performance and user trust. Fast bug resolution is critical for product adoption and long-term success.
When to use
Our process
01Monitor logs, user feedback and error reports
02Triage and prioritize bugs by severity
03Assign bugs to the right developer and fix
04QA retests resolved issues
05Track and document all fixes
Who’s involved
Quality assurance (QA)DeveloperProject manager or Support coordinator
Deliverables
Updated, stable system post-resolutionActive bug tracker with status updatesQA verification report and fix log
Case study
For several post-launch projects, we set up a formal SLA that defined critical vs. non-critical bugs, with guaranteed resolution windows. This structure allowed our team to respond rapidly, reduce uncertainty and ensure clear expectations with stakeholders.
The service pack
Bug tracking & resolution
Systematically finding and fixing issues to keep the product stable and reliable.
See what's inside
Error logging & alert setup
Real-time error detection and alerts to help us respond fast.
See what's inside
UAT issue resolution
Making updates and improvements based on UAT feedback to meet expectations.
See what's inside
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Let's build digital products that are simply awesome!
SAY
HELLO
Get started
Let's build digital products that are simply awesome!