Discovery phase

BusinessProcess analysis

A review of current workflows and systems to understand how the business operates and where improvements can make processes more efficient and scalable.

Purpose & value

We analyze your current workflows to see where software can make your operations faster, simpler and less manual. By mapping how your processes work today, we uncover gaps, delays and inefficiencies—then help you redesign them for better performance.

When to use

“When existing processes are slow, repetitive or unclear”

“When replacing outdated systems or spreadsheets”

“When building internal tools to support real operations”

“When existing processes are slow, repetitive or unclear”

“When replacing outdated systems or spreadsheets”

Our process

01Identify key business workflows

02Interview the people involved in each step

03Map out how things currently work

04Find bottlenecks, handoff issues and manual pain points

05Suggest practical improvements or automation opportunities

Who’s involved

Project managerClient-side operations leadsDesignerDevelopers

Deliverables

Process maps (Visual workflow diagrams)Pain point analysis and improvement suggestions

Case study

We worked with Bridgestone to analyze part of their production line. By mapping out each step in the process, we identified delays and manual handoffs that slowed down operations. Our findings helped them design a digital system to streamline tasks, improve tracking and reduce wasted time on the factory floor.

The service pack

Stakeholder Interviews

Conversations with key decision-makers to understand business goals, vision, challenges and expectations. This helps align the product direction with real business objectives.

Functional specification

A clear, detailed document outlining how the system works—including inputs, outputs, behaviors and rules.

Operations automation tools

Internal software to automate repetitive manual tasks, freeing teams to focus on strategic work.

Beyond the Labs

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