Launch phase
Technical
Support
Proactive support to ensure your system runs smoothly as you grow.
Purpose & value
We provide ongoing technical support after launch—helping users with questions, small changes or system troubleshooting. Our support team ensures smooth day-to-day usage and fast responses when something unexpected happens.
When to use
Our process
01Set up preferred support channels (Slack, email, ticket system)
02Log and respond to user questions and issues
03Troubleshoot problems or escalate to developers
04Track all response and resolution times
05Share monthly support reports with key insights

Who’s involved
Support coordinatorDevelopersClient admins or End users
Deliverables
Resolved support tickets or minor bug fixesAccount, permission and access supportMonthly usage and activity reports
Case study
We provided technical support for a fast-growing e-commerce business for 6 months after launch. During that time, we resolved over 100 support tickets and helped the client launch 4 new features based on user feedback and real usage insights.
The service pack
Bug fixing
Proactive support to ensure your system runs smoothly as you grow.
See what's inside
System monitoring & uptime tracking
Keeping an eye on system health 24/7 to ensure everything stays online.
See what's inside
Feature improvement
Evolving existing features based on user feedback and insights.
See what's inside
SAY
HELLO

Get started
Let's build digital products that are simply awesome!
SAY

HELLO
Get started
Let's build digital products that are simply awesome!