Launch phase

TechnicalphaseContent.technicalSupport.headerTitle2Support

Proactive support to ensure your system runs smoothly as you grow.

Purpose & value

We provide ongoing technical support after launch—helping users with questions, small changes or system troubleshooting. Our support team ensures smooth day-to-day usage and fast responses when something unexpected happens.

When to use

As part of a support retainer or SLA agreement
After system go-live
During user onboarding or rollout phases
As part of a support retainer or SLA agreement
After system go-live

Our process


01Set up preferred support channels (Slack, email, ticket system)

02Log and respond to user questions and issues

03Troubleshoot problems or escalate to developers

04Track all response and resolution times

05Share monthly support reports with key insights
Case study visual

Who’s involved

Support coordinatorDevelopersClient admins or End users

Deliverables

Resolved support tickets or minor bug fixesAccount, permission and access supportMonthly usage and activity reports

Case study

We provided technical support for a fast-growing e-commerce business for 6 months after launch. During that time, we resolved over 100 support tickets and helped the client launch 4 new features based on user feedback and real usage insights.



The service pack

Bug fixing

Proactive support to ensure your system runs smoothly as you grow.

See what's inside

System monitoring & uptime tracking

Keeping an eye on system health 24/7 to ensure everything stays online.

See what's inside

Feature improvement

Evolving existing features based on user feedback and insights.

See what's inside

Beyond the Labs

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HELLO
Get started

Let's build digital products that are simply awesome!

Contact Senna Labs at :

hello@sennalabs.com28/11 Soi Ruamrudee, Lumphini, Pathumwan, Bangkok 10330+66 62 389 4599
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