Launch phase

UserphaseContent.userManual.headerTitle2Manual

Easy-to-understand guides that help users navigate the system.

Purpose & value

We create clear, role-based user manuals that help people understand how to use your system, complete everyday tasks and troubleshoot common issues—without needing to ask for help. It’s your always-available support layer.

When to use

For internal SOPs and training documentation
Before launch or onboarding new users
To reduce support questions with self-service guides
For internal SOPs and training documentation
Before launch or onboarding new users

Our process


01Identify all key user flows and system features

02Write step-by-step instructions with screenshots or illustrations

03Organize content by user role, feature or module

04Format the guide in PDF, Notion or printable layout

05Maintain and update the guide after each release
Case study visual

Who’s involved

Project managerQuality assurance (QA)DesignerClient-side approver

Deliverables

User manual (Print-ready or digital)Quick-start guide for new usersSearchable, indexed version (Notion, PDF or HTML)

Case study

We created a complete user manual for a retail platform, helping store staff and support teams onboard quickly. Within the first month, “how do I…” emails dropped by 60%, freeing up internal resources and boosting adoption.


The service pack

User training sessions

Teaching everyday users how to get the most out of the system.

Test & documentation updates

Keeping test plans and documentation up to date with every enhancement.

Technical support

Ongoing help for your team—whether it's troubleshooting or small tweaks.

Beyond the Labs

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HELLO
Get started

Let's build digital products that are simply awesome!

Contact Senna Labs at :

hello@sennalabs.com28/11 Soi Ruamrudee, Lumphini, Pathumwan, Bangkok 10330+66 62 389 4599
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