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Launch phase
User
Manual
Easy-to-understand guides that help users navigate the system.
Purpose & value
We create clear, role-based user manuals that help people understand how to use your system, complete everyday tasks and troubleshoot common issues—without needing to ask for help. It’s your always-available support layer.
When to use
Our process
01Identify all key user flows and system features
02Write step-by-step instructions with screenshots or illustrations
03Organize content by user role, feature or module
04Format the guide in PDF, Notion or printable layout
05Maintain and update the guide after each release
Who’s involved
Project managerQuality assurance (QA)DesignerClient-side approver
Deliverables
User manual (Print-ready or digital)Quick-start guide for new usersSearchable, indexed version (Notion, PDF or HTML)
Case study
We created a complete user manual for a retail platform, helping store staff and support teams onboard quickly. Within the first month, “how do I…” emails dropped by 60%, freeing up internal resources and boosting adoption.
The service pack
User training sessions
Teaching everyday users how to get the most out of the system.
Test & documentation updates
Keeping test plans and documentation up to date with every enhancement.
Technical support
Ongoing help for your team—whether it's troubleshooting or small tweaks.
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Let's build digital products that are simply awesome!
SAY
HELLO
Get started
Let's build digital products that are simply awesome!