Launch phase

UserTraining sessions

Teaching everyday users how to get the most out of the system.

Purpose & value

We help your users confidently adopt the system through guided, hands-on training sessions. These sessions walk users through real tasks in the live system, reducing confusion and support tickets after launch.

When to use

“During launch training weeks or phased rollouts”

“Right before or right after go-live”

“When onboarding new departments or teams”

“During launch training weeks or phased rollouts”

“Right before or right after go-live”

Our process

01Identify key user roles and workflows

02Customize training scenarios and tasks by role

03Host live sessions or provide recorded walkthroughs

04Answer questions and collect real-time feedback

05Provide follow-up guides, slides, or cheat sheets

Who’s involved

Project manager or Product ownerClient teamQuality assurance (QA) or Support team

Deliverables

Recorded or live training sessionsSlide decks or step-by-step user guidesOptional quizzes or feedback summaries

Case study

For a medical company, we conducted live training across multiple departments before system go-live. Users rated the sessions 4.9/5, and support inquiries dropped by over 70% in the first month—enabling the internal team to operate independently right from launch.