Discovery phase

UserphaseContent.userFlowDiagrams.headerTitle2Flow diagrams

Visual pathways of how users move through the system. These guide the design and development of logical, user-friendly navigation.

Purpose & value

User flow diagrams are detailed flowcharts that show how users move through your system—including their decisions, actions and system responses. These flows help the team align on logic before design or development begins. They’re especially useful for understanding complex processes and preventing missed edge cases.

When to use

When multiple user roles or conditional flows are involved
Before creating wireframes
When clarifying decision logic or edge cases
When multiple user roles or conditional flows are involved
Before creating wireframes

Our process


01Identify key user scenarios

02Map out decision-based flows step-by-step

03Add notes for system actions and expected outcomes

04Review with stakeholders and developers

05Update flows as business logic evolves
Case study visual

Who’s involved

DesignersProject managerDeveloperQuality assurance (QA)

Deliverables

Flowcharts (Created in Figma or Miro)Logic documentation or notes

Case study

In the Crime Crushing project, we used flow diagrams to map out complex user paths for different roles in the system—from administrators to field agents. This helped clarify decision logic and ensured all critical actions were accounted for before development began.


The service pack

Functional specification

A clear, detailed document outlining how the system works—including inputs, outputs, behaviors and rules.

High-fidelity wireframes

Detailed screen layouts (usually in grayscale) that outline the structure of pages, features and user flows—before the final design is applied.

User journey

A visual map showing the steps a user takes to accomplish tasks within the product, helping align design with real-world usage.

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