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Discovery phase
User
Flow diagrams
Visual pathways of how users move through the system. These guide the design and development of logical, user-friendly navigation.
Purpose & value
User flow diagrams are detailed flowcharts that show how users move through your system—including their decisions, actions and system responses. These flows help the team align on logic before design or development begins. They’re especially useful for understanding complex processes and preventing missed edge cases.
When to use
Our process
01Identify key user scenarios
02Map out decision-based flows step-by-step
03Add notes for system actions and expected outcomes
04Review with stakeholders and developers
05Update flows as business logic evolves
Who’s involved
DesignersProject managerDeveloperQuality assurance (QA)
Deliverables
Flowcharts (Created in Figma or Miro)Logic documentation or notes
Case study
In the Crime Crushing project, we used flow diagrams to map out complex user paths for different roles in the system—from administrators to field agents. This helped clarify decision logic and ensured all critical actions were accounted for before development began.
The service pack
Functional specification
A clear, detailed document outlining how the system works—including inputs, outputs, behaviors and rules.
High-fidelity wireframes
Detailed screen layouts (usually in grayscale) that outline the structure of pages, features and user flows—before the final design is applied.
User journey
A visual map showing the steps a user takes to accomplish tasks within the product, helping align design with real-world usage.
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Let's build digital products that are simply awesome!